Facebook released helpful resources for social media managers with their new Community Management education courses on free Blueprint training platform. It is the perfect way to improve your community management skills.
With Blueprint, you will have the opportunity to explore community-building strategies. Besides, you can also learn about tools to support the moderation and engagement of your online community.
The lessons are organized around topics that can be applied to non-profits and interest communities, as well as brands and agencies.
4 easy ways to improve your community management skills
Defining and establishing a community: Learn how to build an online community with goals, and guiding principles.
Developing community strategies and processes: Explore best practices for managing audiences, tapping into the platform and building a brand. You can explore how to launch effectively, build and support your team,
Making strategic content decisions for a community: Wondering how you can serve up relevant content? Keep track of trends and plan goal-driven activities? Take a closer look at this strategic content course.
Engaging and moderating a community: With this course, you can understand the onboarding process for new members, community operations, member-to-member connections. Additionally, you can deep dive in engagement tactics, community standards and terms of service, as well as safely and thoughtfully handling crises and conflicts.
Even if you are an advanced social media manager, you can learn a few things about community management and communities.